On top of permanent care, we also provide short-term respite care, for example where a family member who provides care needs a break or a holiday and also for convalescence or recuperation after a stay in hospital.
Visitors to the home and to residents are welcome at all reasonable times, provided that the resident wishes to see them.
An important feature of our home is regular activities we organise for residents.
Activities in the home include but not limited to bingo, carpet bowls, drawing and model making, music with exercises and many others. Outside activities include short escorted walks to the local shop, the pub or the river bank, visits to see various tourist attractions such as cathedrals, Cinema and shopping tours.
Entertainment is regularly staged in the home by outsourced visiting entertainers which are very popular among residents. Residents are also encouraged to pursue their own interests as far as possible. We provide state of the art home cinema system in the lounge and the library provides good variety of books at Delph House.
Residents are encouraged to maintain links with friends, relatives and the community by going out on visits and trips. We encourage friends and relatives to take residents out with them or to their homes.
Staff organise personalized birthday celebrations for the residents. Families and relatives of residents are encouraged to join them at all times. We also organise seasonal celebrations such as Christmas and Halloween parties which both the residents and their families enjoy a lot. Well organised cinema events, dramas and theater are some of the other favorite events of our residents. They also enjoy engaging with nature related activities such as bird watching, visiting wild life trust and various other locations.
Delph House operates on an equal opportunity policy hence capable of providing both male and female carers to suit their needs. We continuously check their preferences and strive to meet their personal requirements.
We may display some of the carefully and responsibly selected photographs in our own sites and social media. All resident and staff are informed to let the management know if they opt out not to display their photographs.
Delph House provides 24-hour care and support to our residents. This includes:
Who are our residents?
We provide short-term or long-term personal, social and health care for service users who are unable adequately to care for themselves. The following are the main criteria, but an assessment is made of any potential resident before admission: Service user is over 65 years old.
Consultation with service users
Residents can and do put forward their views at any time. Residents are consulted informally often about the menu, the personal care they receive and activities they may wish to follow. There is annual formal consultation using a Residents’ and Relatives’ satisfaction survey questionnaire.
The home is fully equipped with all the required fire safety equipment. Both equipment and systems are rigorously checked every six months by highly trained professionals and annually by the fire officers of Norfolk Fire Services.
All residents are encouraged to attend religious services if they wish to, at the local places of worship or friends or relatives may collect residents for services. The home will ensure that residents are ready to leave when they are collected. Transport will be arranged upon request.