Customer Accolades

The CQC registers and inspects all care homes. There is extensive information on this site about all aspects of care provision. Below is a summary of our last inspection report and the Providers Response.

Standards group	2009 Inspection rating	stars	judgements
Choice of Home	good	* *	Detailed assessments are made before anyone moves into the home to ensure that a prospective resident can be confident that their needs will be met by the home, in a way suited to them.
Health and Personal Care	good	* *	Individual plans show how support should begiven to suit individual preferences when meeting identified needs.
Daily Life and Social Activities	good	* *	A range of activities are available to people living in the home, both within the home and outside, and people living in the home can be confident that they will be able to take part in things they enjoy doing.
Complaints and Protection	good	* *	Procedures are in place to ensure that any concerns complaints or safeguarding issues are dealt with quickly and appropriately, and peeple living in teh home know who to make any concerns known to.
Environment	good	* *	The service provides a clean, safe and homely environment for the people living there.
Staffing	good	* *	Recruitment procedures and staf training ensure that residents have competent staff to help meet their everyday needs.
Management and Administration	good	* *	The service is well run and the views of teh residents taken into account in all areas. Health and safety procedures ensure that residents and staff in the home are not placed at risk.

Overall	good	* *	The service is set in an attractive older style of property with large grounds whcih are accessible to people living in the home, and the care and support they provide is done in a very caring manner, offering the residents a very homely atmosphere.

Summary: This inspection found all six categories good. This has resulted in an overall good (two star) rating. Our improvements since the previous inspection have corrected previous defficiencies in two categories and we are now working towards ratings of excellent.