Care Quality Commission

 

The Care Quality Commission (CQC) has been responsible since April 2009 for the inspection of all care services and health services including hospitals.  CQC took over the functions of the former Commission for Social Care Inspection, which dealt only with social care, not health.

 

Our first inspection by the CQC was carried out in July last year.  It was a “key” inspection, where seven different aspects of care home services are evaluated.  The report is now being published.  We are delighted that every aspect of our services was rated as “good”:

 

The report states: “The Quality rating for this service is 2 star.  This means that the people who use this service experience good quality outcomes.”

All services were required to submit information to re-register with the Care Quality Commission.  We have done this and have been registered as a care provider for elderly people with the CQC.  We have developed our facilities and are now able to offer care for people with dementia.
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Name change

Our name is now Delph House Care Home and the former name is no longer in use. This name is more local and is easier to use than the old one.

Residents Activities

Trips out

Making the most of the few sunny days left, the residents at Delph House enjoyed the marquee that was erected in the gardens, sitting with a few drinks and some nibbles.

The mini bus is also up and running after it was refurbished at the beginning of the summer and the residents have enjoyed visiting a number of tea rooms and points of interest around the county each week; such as the quay side at Kings Lynn and the garden centre and café at Downham Market.

The residents are especially looking forward to attending the harvest songs of praise in October at the Outwell Methodist church.

Indoors

We have also celebrated a few of the residents’ birthdays over the past couple of months, for each of which a party was held with party food, birthday cakes made by our cook Kathy using the free range eggs from our chickens, and a few drinks.

Now that the weather is cooling down, Liz our activities organiser has been running a number of indoor activities to keep everybody busy. These include games of carpet bowls, jigsaw puzzles and bingo.

Day Opportunities

We continue to offer a wide range of services to elderly or disabled people living at home. There has been increasing take-up of our lunch delivery service but other services are available including:

•  Day visit at Delph House including all activities, meals and drinks and care.
  

• Lunch, freshly cooked, delivered and served to your home in Welney, Upwell and Outwell and Christchurch areas.
  
  
• Trips out to place of interest or for shopping or other activity in disabled access minibus with others, collected from and returned to your own home
  

Repeat prescriptions

 

Repeat prescriptions for the Pharmacy at Upwell Health Centre can be left in the box in our entrance hall.  They must be clearly marked to be collected at Marifa Lodge. Medecines are delivered by the pharmacy to Marifa Lodge on T uesdays and Fridays at mid-day and prescriptions are collected.   The medicines are then available for collection at Marifa Lodge from the next Friday or Tuesday afternoon.

Staff training

We would like to congratulate Carole Halls and Sharon Smith on successful completion of their NVQ level 3 Health and Social Care training. Currently other staff are following NVQ level 2 and level 3 training and we expect more good news in due course.  In additon staff have received and are receiving aditional training in Dementia Care.  We are very grateful to Norfolk Social Services for a special grant to provide funding for this.